Introductie
Begin 2020 al eens diverse research gedaan waardoor we begin 2021 kozen voor diverse Google Forms. Het is niet dat er een gebrek is aan systemen, maar veel zijn veels te uitgebreid, moeilijk eigen te maken, lastig te customizen, en/of alleen beschikbaar in het Engels. Maar toch .. zou het vet zijn. Hieronder een korte lijst.
Wat is ITSM?
IT service management — often referred to as ITSM — is simply how IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to design, create, deliver, and support IT services. The core concept of ITSM is the belief that IT should be delivered as a service. A typical ITSM scenario could involve asking for new hardware like a laptop. You would submit your request through a portal, filling out a ticket with all relevant information, and kicking off a repeatable workflow. Then, the ticket would land in the IT team’s queue, where incoming requests are sorted and addressed according to importance.
Source: https://www.atlassian.com/itsm
ITSM Research (non-WP)
FreeScout
FreshDesk
FreshWorks
Added to this list on 2021-JUN-23, due to using it myself on bouncingsprout.com with an ability to include a real-time screenshot!
HelpScout
… but with a lot of great plugins (for EDD for example)
https://www.helpscout.com/pricing/
iTop
JIRA servicedesk system
PC Repair Tracker
http://pcrepairtracker.com/page/
Price: $125.
OSticket
Voordeel: open-source
Nadelen: waardeloze UX
OTRS community edition
RepairDesk.co
WHMCS Support Tools
https://www.whmcs.com/integrated-support-tools/
ITSM research WordPress
Voordelen t.o.v. vorige hoofdzaak is integratie met wordpress == alles-in-1 oplossing. Maar kan dat ook een nadeel zijn.
Generieke artikelen:
- https://www.wpexplorer.com/best-wordpress-helpdesk-plugins/
- https://www.isitwp.com/best-wordpress-help-desk-plugins/
Awesome Support
URL: https://wordpress.org/plugins/awesome-support/
Voordelen: best by far!
Nadelen: nog niet in NL beschikbaar
RepairDesk.co Woo API plugin
SupportCandy
Added: 2021-APR-05
URL: https://supportcandy.net/
WooCommerce support: https://supportcandy.net/downloads/woocommerce-integration/
GPL modules: https://www.gplvault.com/product-category/wordpress-plugins/supportcandy/
Skrill: plastic
WooCommerce Freshdesk add-on (GPL)
WSDesk
URL: https://elextensions.com/plugin/wsdesk-wordpress-support-desk-plugin/
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